All prices in NZD
All prices in NZD
Suecos (Pan Pacific Industries) reserve the right to make changes and amendments to these Terms and Conditions on an on-going basis, as needed and legally/ethically required, and at any other time it deems fit or necessary. By further visiting or purchasing goods from our website, you are deemed to have fully read, understood the Terms and Conditions, and thereby agree unconditionally to the Terms and Conditions, including any changes made. The Terms and Conditions of this website are subject to change. Please check this page often to ensure you agree to the latest version.
All content/material found on our website is owned by Suecos (Pan Pacific Industries) and is protected by copyright laws. Where content is supplied by external providers, such content is deemed to be owned by the said organisations and is likewise protected by copyright laws. No content/material may be used, in any way, without the written permission of Suecos (Pan Pacific Industries) or original copyright owners.
You, the customer, visitor or anyone acting on your behalf are prohibited from making use of any intellectual property, trademarks, or logos owned and found on the Suecos (Pan Pacific Industries) website without the express permission from Suecos (Pan Pacific Industries) or original copyright owners.
As a result of browsing the Suecos (Pan Pacific Industries) website where content is downloaded, printed, or viewed, such content is permissible for private, non-commercial use for the sole purpose of evaluating goods, making a purchase of goods, or promoting the sale of goods to others.
Please ensure that you complete all payment details as part of the checkout process.
Any queries please contact us at firstname.lastname@example.org
All prices shown are GST inclusive and are in New Zealand dollars. There are no extra charges for the use of credit cards.
We have an unconditional 21 days returns policy.
Suecos must be in the original packaging and condition. Contact us for a Returns Authorisation Number (RAN).
Pack them up and send them back for an exchange or refund.
We have a no cancellation policy, contact us for further information.
Shipping is immediate, once payment is confirmed.
Shipped through Fastway Couriers.
Delivery 1 to 2 working days - allow extra time for rural delivery.
The cost of delivery is:
Rural delivery $12.50
Standard delivery $8.00
Each item is intended for use only for the purpose described and not for any other purpose. A photographic image may be required to support your warranty claim. In the instance that the Suecos (Pan Pacific Industries) representative or customer service team deem the product to have been misused your warranty claim may not be honoured.
Damages and Claims
Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notification must be made to Suecos (Pan Pacific Industries) on telephone number 09 476 6346 or 21 741 828 within 7 days of receipt of goods. Failure to advise the Suecos (Pan Pacific Industries) within 7 days may result in your request being declined.
Once approved, the customer service team will issue a Returns Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from our Customer Service department, as this will delay or may invalidate any claim.
Approved returned goods must be received by Suecos (Pan Pacific Industries) complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.
If you change your mind about a product after delivery, Suecos (Pan Pacific Industries) reserves the right not to exchange for another item/s for the same value. In all instances we will charge a mandatory Return Freight and Handling Charge of 20% of the purchase value. Furniture can not be returned for this reason.
Once a return request has been approved, the customer service team will issue you with a Return Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from our Customer Service department, as this will invalidate any claim. All returned goods must be received complete and undamaged for the claim to be processed.
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to email@example.com for review.
The Suecos (Pan Pacific Industries) brochures, flyers, images and website content including copy and images cannot be reproduced (in whole or in part) in any form without the express permission of Suecos (Pan Pacific Industries).
We believe the information in the website is correct at the time of publishing, but no representation or warranty is given with regard to the accuracy of such information.
All products sold by Suecos (Pan Pacific Industries) include 15% GST.
You are responsible for the accuracy of your Customer Details. Information relating to your identity, billing information, and all other relevant information shall be your responsibility. Failure to provide accurate information of your customer details may result in:
a) Misdirected/lost/delayed shipment to you or the recipients you nominate,
b) Rejection of any claims made by you regarding misdirected/lost/delayed shipments to you or the recipients you nominate,
c) Total denial of shipment to you or the recipient(s) you nominated,
d) Cancellation/suspension of your purchase
e) Refusal by your bank/credit union/financial institution to process your payment
Omissions, Errors and Incorrect Pricing
Whilst every effort is made to ensure the accuracy of our website content, you, the company, customer, visitor, and any other person acting on your behalf are advised that occasionally errors in the name, description, quantity, size, and any other aspect of the goods may give you a false or misleading impression on the goods and services offered by Suecos (Pan Pacific Industries), however, no errors are ever made deliberately or intentionally. Omissions of varying kinds, incorrect pricing, and other factual mistakes may arise from time to time. If any piece of information relating to the goods or services is suspected of being incorrect, the customer is advised to adopt a cautious approach and notify Suecos (Pan Pacific Industries) for clarification prior to purchase.
Suecos (Pan Pacific Industries) accepts no responsibility or liability for any financial loss or any other resulting factor that may arise. Suecos (Pan Pacific Industries) reserves the right to cancel or refuse any purchases made.
Vouchers - vouchers may only be redeemed on individual purchases, i.e. one voucher per purchase in one transaction, not multiple vouchers in one transaction.
Distribution Of Goods
You, the customer, visitor or anyone acting on your behalf, may not, either directly or indirectly, distribute or sell Suecos (Pan Pacific Industries) products to any person or entity whom you know or reasonably should know is: (i) a flea market, flea market vendor, or a person or entity likely to resell Suecos (Pan Pacific Industries) products to flea market vendors; party plans; and/or (ii) an online discount retailer or likely to resell Suecos (Pan Pacific Industries) products on an online auction (such as TradeMe, Wheedle or eBay) or equivalent website.
The integrity and security of information between you and our website cannot be assured or guaranteed to the full extent. Likewise, we cannot and will not accept responsibility for the safe keeping, transmitting, and the overall security of information sent to and from our website/server(s). You, the customer, visitor, or any other person should take steps to ensure they are protected by relevant third-party software including, but not limited to, firewall software, anti-virus software, and other security protection software at all times. Failure to do so may result in adverse and undesirable effects to your computer as well as the potential loss and/or theft of sensitive information. Whilst efforts are made to reduce such risk on our server(s), you, the customer, visitor, or any other person acknowledges that any information sent to or from our website, is done so at your own risk.
We reserve the right to vary the specifications or performance criteria of any item from time to time and to obtain items from different sources, at our absolute discretion. We may do that without prior notice provided we have reasonable grounds for believing that the alternative item offered is substantially similar to that previously offered or represents an improvement.